# Monthly MSP service review

Organization / provider: [names]
Reporting period: [dates]
Attendees / decision owner: [roles]
Prepared by: [name]

## 1. Previous actions

| Action | Owner | Due | Evidence / outcome | Status |
| --- | --- | --- | --- | --- |
| | | | | |

## 2. Support experience

- Aging, reopened, and recurring tickets:
- Missed commitments and definitions used:
- Employee feedback and affected groups:
- Corrective action required:

## 3. Security and recovery

- Material exceptions and interim controls:
- Backup failures and unresolved recovery gaps:
- Last relevant restore exercise and acceptance result:
- Business decisions or approvals required:

Keep sensitive evidence in an approved restricted location, not in an ordinary
meeting pack. Link only to material that participants are authorized to access.

## 4. Spending and changes

- Billed quantities versus approved changes:
- Unplanned work and its approval record:
- Upcoming renewals, replacements, and commitments:
- Budget assumptions that changed:

## 5. Decisions and follow-through

| Decision / action | Rationale | Owner | Due | Closure evidence |
| --- | --- | --- | --- | --- |
| | | | | |

Next review: [date]
Escalation route for urgent items: [approved channel]